New Delhi: Within hours of restaurant aggregator and food delivery company Zomato sacking an employee for calling a customer from Tamil Nadu a “liar” and urging him to “learn Hindi”, the company founder tweeted saying they are reinstating the person underscoring that the “level of tolerance and chill” needs to be much higher in the country.For good effect, company founder Deepinder Goyal added “Tamil Nadu, We love you”.A tweet from a user who goes by the handle “@Vikash67456607” triggered a major Twitter backlash, with the hashtag “Reject_Zomato” becoming a top trend.The company, in its detailed statement, tried to soften the hurt with a Vanakkam, a Tamil greeting and urged people not to reject Zomato.”We are sorry for the behaviour of our customer care agent, we have terminated the agent for thier negligence towards our diverse culture. The termination is in line with our protocols, and agent’s behaviour was clearly against the principles of sensitivity that we train our agents for on a regular basis (sic),” said the company in a statement in both English and Tamil.”This customer care agent’s statement do not represent our company’s stance towards language and diversity,” the company underlined distancing itself from the actions of the employee.Shortly thereafter, as the furore and anger around it intensified, the company founder termed it an “ignorant mistake” and announced that the person was reinstated. “An ignorant mistake by someone in a support centre of a food delivery company became a national issue. The level of tolerance and chill in our country needs to be way higher than it is nowadays. Who’s to be blamed here?” he said, adding that it is something the person can learn going forward.
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