IndiGo said the airline staff took “the best possible decision “.New Delhi: Low-cost airline IndiGo on Monday stood by its decision to not allow a child with special needs on board one of its flights in Ranchi over the weekend after a massive backlash and a warning from the Union Aviation Minister, offering to settle the row by buying him an electric wheelchair.”Throughout the check-in and boarding process our intent of course was to carry the family, however, at the boarding area the teenager was visibly in panic. While providing courteous and compassionate service to our customers is of paramount importance to us, the airport staff, in line with the safety guidelines, were forced to make a difficult decision as to whether this commotion would carry forward aboard the aircraft,” a statement from IndiGo CEO Ronojoy Dutta said.”Having reviewed all aspects of this incident, we as an organization are of the view that we made the best possible decision under difficult circumstances,” it said.”We offer our sincere regrets to the affected family for the unfortunate experience and as a small token of our appreciation of their lifelong dedication would like to offer to purchase an electric wheelchair for their son,” the statement added.
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